Performance management is becoming more and more important today in the everyday-life of a company or any organizations. Nowadays, the topic of performance evaluation has importance not only in the business sector but also in the public sector. Not only the interests of an organization have to be highlighted, but also those of the employees. In addition to this, in case of public service providers, their customers may have influence on performance perception. Literature in the field of performance management is very diverse but it can be stated that public service organizations have come to the forefront. In this paper a basic research is presented that contributes to the formulation of my research hypothesis.
Keywords: Performance Management; Healthcare; Social Innovation, BSC; Public sector